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  1. R

    Regresson Analysis for Net promoter Score (NPS)

    Cos the correlation that I get is too low and I am not sure I am picking the right dependent variable (Score from 1 to 10). Also, my sample is about 3000 customers, with this decision time going from 0 days to 400 days, and when I group the decision time, calculate the NPS score for each group...
  2. R

    Regresson Analysis for Net promoter Score (NPS)

    Problem: I am trying to calculate with Excel a regression Analysis for NPS scores but outcome, I am sure is not right. Not sure I am using the right Variable. Background: The Net Promoter Score(NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a...