+ Reply to Thread
Results 1 to 1 of 1

Thread: advice on improving a call center rating

  1. #1
    Points: 4, Level: 1
    Level completed: 7%, Points required for next Level: 46

    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    advice on improving a call center rating




    I am hoping to seek a professional and expert opinion in a multi regression problem.

    Attached is a call centre file and from your opinion, which column would you use as a response, if the question was to improve customer rating. I argue that service time should be the response here because there seems to be a strong correlation between having shorter service time and higher rating. Apart from that and which I think is the key, rating to my understanding, is a binary trait and should be converted into dummy variables e.g. 0 & 1 and hence rating is not appropriate to be use a response in a multi regression problem.

    Thanks for your time taken to response and Im more than happy with a yes/no response if you agree or disagree.
    Attached Files

+ Reply to Thread

           




Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts






Advertise on Talk Stats