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Thread: Data Capture

  1. #1
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    Data Capture




    I'm not sure if this is the correct place to ask this question. I have a support team in my office and I want to understand why people are calling them?

    These are their core functions
    • System Support
    • Info Support
    • Authority Support

    Under each main category there are multiple topics, for example under system support they support 15 applications. So If a user was to record a contact for system support on Excel it still doesn't tell me what support was needed so I almost need another level?

    How many levels of information would I need?

    Is there better ways of recording this?

  2. #2
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    Re: Data Capture


    I am not really sure what you mean but it sounds like you need sub categories for each of the parent catagory. How many? Not sure without knowing more...
    The earth is round: P<0.05

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