Analysis of service delivery

[noetsi]

I am starting an analysis of how service delivery (if someone got a service nor not) impacted their income. There is essentially zero literature on this in my field (vocational rehabilitation).

Anyone ever come across literature like this?

 

[noetsi]

One of the many issues I was thinking about is that counselors say, customers need a service. But to see if the service matters I need to assess who got the service (which I have) versus who did not get it and needed it.

 

[hlsmith]

You also should have baseline income right?

 

[noetsi]

Yes. The metric ignores baseline which is why I was going to measure just that. The federal government does not care about if you gain or lose income just what your income is at the end - although income gain always made more sense to me and why I analyzed that way in the past.

I could circle back that way.

 

[hlsmith]

Good practice. If a person is starting with a low or high income, that will impact what their final income.

 

[noetsi]

Good practice. If a person is starting with a low or high income, that will impact what their final income.

Unfortunately the Department of Education does not see it this way....their metrics fail to consider that and they make the decisions.