ANOVA Explanation

Hey Guys, am not a statistician but came across a publication when researching on cloud computing but have not been able to understand the calculations even after laying my hands on all the references. Please i just need the steps for me to understand how tables 2,3,5 and 8 were obtained. I have also tried contacting the author of the report but its been over 6 months and he has not even replied. I would really appreciate if it is sent to my The url for the report is: I also uploaded it here but don't know if it was successful.

Thanks in advance for your help.