More than one value in a single cell

Hi everyone,
After transferring data from qualtrics to spss, it turned out I have got more than 1 response to a question in a single cell, which makes no sense. What is wrong?
For example, there should be a response between 1 and 5 (i.e. 4) but I get numbers like 109, 114, 112 etc


Less is more. Stay pure. Stay poor.
Did you pilot test your instrument before using it? Were the selections checkboxes our the respondent could type in text?
no, I did not pilot test and I did not have text box for that particular instrument. It was a matrix table type of Likert scale with a single answer response in Qualtrics